RECEPTIONIST CASHIER - LAFAYETTE, Indiana, United States

  • Cashier, Receptionist
  • LAFAYETTE, Indiana, United States

job description

The Receptionist is expected to:

  • Protect the legal, financial and moral well being of the dealership;
  • Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;
  • Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval;
  • Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

  • Ensure maximum productivity, customer service and cost control.
  • Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
  • Effectively greets, communicates and guides customers to appropriate departments for assistance.
  • Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
  • Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
  • Effectively communicate with and perform all job duties requested by management.
  • Perform all other job duties as requested by management.
  • Operate with integrity.
  • Demand the highest ethical standards from self and others
  • Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
  • Communicate and help resolve customer complaints and adjustments.

job requirement

Job Qualifications:

  • High school diploma or the equivalent, preferred.
  • One year of reception experience in a retail facility is desirable.
  • Working knowledge of Outlook and Microsoft Office applications.
  • One year of customer service experience.
  • Professional communication skills.

PHYSICAL REQUIREMENTS:

  • Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
  • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
  • Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.
  • Required to lift up to 10 pounds.
  • Required vision include the ability to adjust focus.
  • Required to operate equipment in a safe manner at all times.
  • Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Leadership- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.

Compliance -- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service--the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity -- the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.

Oral Communication--the individual clearly identifies and professionally expresses issues in positive or negative situations.

Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.

Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

Automotive Finance Manager - Lafayette, Indiana, United States

  • Automotive, Finance Manager, General Sales Manager, Sales, Special Finance
  • Lafayette, Indiana, United States

job description

Automotive Finance Manager

If you are serious about assisting our sales and leasing customers with a transparent process that includes fully protecting their automotive transaction with warranties, great finance options and products that provide our customers a piece of mind, we should talk! Our company is growing quickly through a family owned feel that is innovative in our approach to the Automotive industry. We believe that our Leadership team in finance is a vital instrument to our financial stability and reward top performing finance managers to be on our team. 

 

Finance & Insurance Manager is responsible for coordinating the sale of finance and insurance programs to customers.

The Finance and Insurance Manager works with lenders and financial institutions to provide financial services to dealership customers.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

Sells financing and insurance to customers.

Responsible for the attainment and gross production of financial services’ goals and objectives.

Reviews customer credit applications.

Makes extended service contracts and other owner protection programs available to customers.

Assesses profitability to dealership of financing arrangements.

Utilizes the menu selling process.

Ensures necessary documentation for each deal is complete by utilizing a deal checklist.

Maintains Customer Satisfaction scores at or above company standards.

Works closely with sales team.

Ensures compliance with all laws and regulatory obligations relative to financial services and products.

Supports the dealership’s initiative in Safeguard and Transaction compliance programs.

Complies with all Safeguard and Transaction compliance rules and regulations.

Ensures that all organizational activities and operations are carried out in compliance with organizational guidelines and local, state, and federal regulations and laws governing business operations.

Oversees completion and submission of all financing documents.

Acts as liaison between the customer and the lending institution.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Ensures adherence to F&I reporting requirements of company.

Attends weekly manager meetings.

Maintains effective employee relations.

Promotes and maintains good ESI.

 

job requirement

 

At least "1" year of automotive dealership F&I producer experience prefered but great Sales Experience as a producer is required.

Finance and Insurance Management training preferred

Proven track record

Strong record of positive Customer Satisfaction results

Team-oriented

Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

Automotive Retail Leadership - Lafayette, Indiana, United States

  • Automotive, Customer Service, Dealer Development, General Sales Manager, General manager
  • Lafayette, Indiana, United States

job description

We are blessed to have a growing Automotive team in this Marketplace and are excited to interview and Welcome New talented men and women to our Bob Rohrman Auto Group Family! My name is Trey Rohrman and I specialize in Operational growth amongst our 6 Lafayette, Indiana based dealership families. My focus has been and will continue to be growing our team with instilling both GREAT people with processes that stay ahead of the competition within our quickly changing industry. In order to attrack and retain the best talent we understand that work/life balance flexibility, competitive compensation packages, healthy and clean environments and a Family atmosphere based on 4 Core Values will be the most important piece to staying ahead as one of the Largest Family Owned Automotive Groups in the Midwest!

 

We want to meet professionals of all experiences and backgrounds that enjoy leading and creating a team that wins together. Men and Women who value Servant Leadership within the workplace and have a drive to always improve themselves and those around them. Adaptable and Aware to the demands of our clients and team  members is who I would love to meet! If you are like us and love people, love automotive and want to make a difference within the industry please apply with us.